BEST STORAGE EVER!! Why go anywhere else??
-inadequate lighting
-inadequate weatherproofing (water damage)
-My personal property ended up on public news
-alerted in december
-advertises bright lighting, security fence, and 24/7 surveillance for your comfort of mind. Did not mention 3 cameras next to my unit all looked at the same corner and not the actual unit.
-I was told repeatedly, that it's my job to notify maintenance if a light is out. I didn't sign up to constantly check light bulbs or camera position or even be there during the night. There were no lights out. There simply was NO lighting.
-All the amenities that I was drawn to this facility (lighting, cameras, security fence) are actually what painted my unit as the perfect target.
-Contacting them only resulted in "did you get insurance? No? Sorry."
-Broken into during november.
-Customer Manager claimed it is not their fault
-inadequate security surveillance
Summary, store your belongings elsewhere. I just bought a storage shed and put it in my parents yard for the same price this facility cost me. $100.00 a month.
-heroin addicts climbed fence with blanket
-secured my unit with a plastic tie.
-field mice ate and defecated on everything
-All you need to recover stolen property is to describe it.
I am very satisfied with the storage and personnel. I do have a problem with the cost of the units. My cost has been raised twice since I have had it. It started out being $108 , then it increased to $120 and now in March it will increase to $130. Do you intend to increase it every year? I can't keep paying this cost. You don't give a reason why, you just send a notice saying it is being increased. It seems you would give long term customers some type of break.
I was very pleased with the customer service! I was able to rent my storage space over the phone, and Toni, as well as Unata, made that experience very pleasant. Thank you both for your help!
-No followup from security guy on camera footage.
Storage Express is a US Moving Company based in Jeffersonville, Indiana. Storage Express is located at 2515 E 10th St, Jeffersonville, IN 47130, USA.
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