I want to give a shout out for Tire Discounters and William today for being professional, cordial and fast when installing a set of tires on my daughters car. The car rides great. I mean a NOTICEABLE difference. There is a great crew of people at TD. They were SLAMMED with business, but get you in and out quickly. It is amazing to behold. Thank you TD. Thank you William.
-Used the online chat screen to schedule my appointment for Saturday morning on Wednesday. Arrived Saturday morning lugging our 3 children along to find out that the chat representative didn't forward the details of what tires I wanted ( A recurring issue lately according to them) which meant they didn't have them in stock and couldn't get them until Monday. James was understanding and gave a discount for the inconvenience.
*** UPDATE 11/20/17****
-As I was working on lowering the air pressure I noticed that there was a gouge 3/4 of the way around the edge of the back passenger rim. I understand that this rim already had a gouge in one of the spokes from a previous wreck but just because it wasn't perfect doesn't mean the same care shouldn't be taken with it as any other rim.
Alison was great! Very friendly despite a busy evening. Will be coming back to THIS location.
Multiple issues on my visit this weekend.
Went to Wal-Mart's auto center to get a tire today 10/6/17. I had gone there Monday but was told they took their last car at 6:30 since it was closer to 6:40 I left and was only able to come back today. I get there at 6:05 and am told they are not taking any more cars. I speak to 2 managers they assure me the car will get done tonight. Now I am concerned that they will back up my car but as one manager tells me it will be done right the other foes outside to talk to the crew. I walk outside only to hear the guy tell the manager he is leaving at 7pm that will leave one guy back there and he doesn't have time to do it. I tap the manager on the shoulder tell him to forget it and that they have lost a customer and leave. I then call tire discounters and James answers. I ask him what time they take their last car he says they close at 7 and asks how soon I can get there. I am on E but at the gas station near them and I tell him that and he says come on by I am going to come back here for all of my future tire needs as well as oil changes! Will took care of my care and was very patient with me even offering to stay late as my daughter had my old tire in her car with my hubcap on it. The customer service here on a Friday evening has been EXCELLENT!!! Way to go guys and thank you again!!!
-When we picked the car up Monday the tire pressure light came on immediately after starting the car. Found that all the tires were aired to over 40psi when the vehicle detail plate calls for 35. I dropped the air pressure back down to 35 in the parking lot and it fixed the light as they alert for too high of pressure as well.
Like the manager there, he makes things right. Good thing too because his team rarely gets it right. Last time I had oil changed in my new car. I always check their work. Sure enough, they didn't even change it. Paid for it though. He had them do the job. I always inspect the work people claim to do. Another time they busted a water line fitting for my cooling system. And wanted me to pay for it. That didn't happen. Another time they kept my car for 24 hours and after several trips there for the job six phone calls, getting dropped off and picked up and all, they remembered they could not do this particular job. But very friendly and accommodating.
James had me come in so he could take a look and immediately ordered us a new rim, talked with the online chat group to fix the communication issues, and said he was going to check their pressure gauge to correct the over inflation issue. Just having an issue with the tires we selected now and James is doing everything he can to make it right.
*** ORIGINAL REVIEW ***
Tire Discounters is a US Storage based in Jeffersonville, Indiana. Tire Discounters is located at 1453 Veterans Pkwy, Jeffersonville, IN 47130, USA.
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