I went there for highlights and color.
worst experience ever! don't even deserve a star at all but i have to put at least 1 to post this I tried to help out a new stylist and she cut my hair wrong colored it wrong reeked of marijuana eyes glazed over. I asked her to fix it and I got ignored she never replied to me.. had better customer service at fantastic sams
I was so excited to go to this place and it was a huge mistake! If you want a technique like belayage THIS is not the right place for, or maybe Mariah is not the right person. She have no idea what belayage is. I'm so upset bc I have to come back to fix it. She charged 95dls for bleach(highlights)(when I asked for belayage wich it's a completely different technique) and then the second time 20dls for color and I had to tell her what to do, bc she was leaving my horrible base color that I wanted to take off!! The final result is NO smoky ash color, NO belayage and I'm still having my damn grey hair on the roots!!!!!!! WTF!!!!$135dls plus tip FOR NOTHING, NOTHING!!!!! It was my first and my last time in this place!.
Horrible and very unprofessional. I was told when I got my hair colored that if I wanted more blonde towards the front, which is what I wanted, that she would fix it. Once I had worn my hair up I realized I still had about a 1/4 inch root right in the front which looked like it had been months since it was colored and still had grey on one side. When I tried to get it fixed I kept being told she was booked up and I'd have to wait till the next week, this went on for several weeks with absolutely no desire to help out a paying customer that was not satisfied. I was told I was asking for special treatment because I asked if I could be worked in somewhere as I work 12 hour night shifts and the only days I was being offered she knew I worked. also she told me she was off Thursdays so couldn't do it this week, after I offered to come in Thurs, Friday, or Saturday. Hair colored on March 7th, I finally resorted to calling the owner on March 21st and she did make me an appointment for Friday the 24th with the same stylist to fix it, however after I considered it, I decided I didn't want her to fix it after all the drama from me trying to get it done and tried to call the owner the next day to cancel, but the phone at the salon was out. so the following day which was Thursday the 23rd and the same stylist that was supposed to be off on Thursdays answered the phone , I told her I was cancelling my appointment and at this point I just wanted a refund. she said OK. the next day on Friday the 24th at 3pm I get a text from her stating if I want a refund I had to be there by 5pm and normally they don't offer a refund after 7 days and I didn't give them 24 hour notice on cancelling my appointment. ridiculous. I let her know I wasn't satisfied within 2 days and couldn't cancel before 24 hours with the phone out. I will never set foot in this salon again.
I love Roots Salon and the owner! Staff is super friendly and experienced. Highly recommended!
Mariah did an awesome job, I just love my hair!! I have a lot of grays but she did a great job that I hardly can see them. The place is cool and clean, Mariah was very friendly and professional. If you pass by, don't forget to ask for her!!
Roots Salon is a US Hair Care Studio based in Jeffersonville, Indiana. Roots Salon is located at 5420 IN-62, Jeffersonville, IN 47130, USA.
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